Privacy Policy

SOL Hotel

Last updated: June 12, 2025

SOL Hotel ("we," "us," or "our") operates the website https://solstay.co.il (the "Site"). This Privacy Policy explains how we collect, use, and share information when you visit or make a reservation through our Site.

1. Information We Collect

Information You Provide Directly

When you book or contact us, you may provide:

Full name, postal address, phone number, email address
Payment details (e.g., credit card number, billing address)
Special requests or guest preferences

Automatically Collected Information

Each time you use the Site, we may automatically collect:

Your IP address, browser type, device identifiers, and operating system
Clickstream data and pages visited ("clickstream")
Cookies and similar tracking technologies

2. How We Use Your Information

We use your Personal Information to:

Provide, maintain, and improve our booking services and Site functionality
Process your reservations, payments, and send confirmations
Communicate with you about your stay, special offers, and Site updates
Conduct marketing research and send promotional materials (with your consent)
Analyze Site performance and visitor behavior to enhance user experience

3. Sharing Your Information

We will not share sensitive data (e.g., full credit card numbers) with third parties except as necessary. We may share Personal Information:

With Your Consent (e.g., when you opt in to a promotion)
To Comply with Law (e.g., court orders, subpoenas)
To Protect Our Rights (e.g., defend legal claims)
In Connection with a Sale or transfer of our business assets
To Prevent Fraud or Harm

Our service providers (e.g., payment processors, hosting partners, analytics services) may access the data required to perform their services on our behalf, under confidentiality obligations.

4. Cookies and Tracking

We use cookies and similar technologies to recognize your device, remember preferences, and understand Site usage. You can disable cookies in your browser settings, but some Site features may not function properly as a result.

5. Your Choices and Rights

Access & Correction: You can request access to or correction of your Personal Information by contacting us.
Deletion: You may request deletion of your data, subject to any legal obligations to retain certain information.
Opt-Out: You may opt out of marketing communications at any time by clicking "Unsubscribe" in our emails or contacting us directly.

California Privacy Rights

If you are a California resident, you have additional rights under the CCPA, including the right to know what categories of information we collect and disclose, to request deletion, and to be free from discrimination for exercising these rights. We do not sell Personal Information.

6. International Transfers & Data Retention

Your data may be transferred to and maintained on servers located outside your jurisdiction. We retain Personal Information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

7. Children's Privacy

Our Site is intended for adults 18 and over. We do not knowingly collect information from children under 18.

8. Changes to This Policy

We may update this Privacy Policy at any time by posting a revised version with a new "Last updated" date. Your continued use of the Site after changes indicates acceptance.

9. Contact Us

For privacy inquiries or to exercise your rights, please contact:

Email: info@solstay.co.il

Address: הגנים 48, חיפה 3502621, ישראל

Phone: +62 123 4567 890 or 052-612 0612

Disclaimer & Warranty

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE."

You use them at your own risk. SOL Hotel expressly disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to:

Accuracy or Completeness: We do not guarantee that Site content is error-free or up to date.
Fitness for a Particular Purpose: No warranty that our services will meet your specific needs.
Uninterrupted Access or Virus-Free Operation: We are not liable for outages, data loss, or any malicious code transmitted through the Site.

Illustrative Content

All images and descriptions on the Site are for illustrative purposes only; actual accommodations, amenities, and rates may vary.

Third-Party Links

We may link to third-party websites or content; inclusion does not imply endorsement, and we are not responsible for their practices or content.

Limitation of Liability

To the fullest extent permitted by law, SOL Hotel and its affiliates, officers, and employees shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or services.

Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including but not limited to natural disasters, strikes, acts of war, epidemics, or government actions.